Privacy Policy

Dosteen (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect and use personal information through www.dosteen.com (the “Website”) and in connection with our enquiries, quotations, projects, installation, maintenance and other business activities in the United Arab Emirates and the Sultanate of Oman.

This policy applies to:

• Website visitors.
• Prospective and existing customers.
• Representatives of consultants, contractors, developers and project owners.
• Suppliers, service providers and business partners.
• Job applicants who submit information to us.
• Other individuals who communicate with Dosteen.

In this policy, “personal information” means information that identifies an individual or can reasonably be linked to an identifiable individual.

The Dosteen legal entity that determines why and how your personal information is used is responsible for that processing.

For enquiries and engagements handled by Dosteen Doors Trading LLC in the UAE, that entity is responsible for the personal information it controls. For engagements handled by a Dosteen entity in Oman or another Dosteen entity, the responsible entity will be identified in the relevant quotation, contract, invoice or other business documentation.

Where more than one Dosteen entity is involved in an enquiry or project, information may be shared as reasonably necessary to coordinate the work, subject to applicable requirements.

You may use the contact details in Section 14 to ask which entity is responsible for your information or to submit a privacy request.

The information we collect depends on how you interact with us. It may include the following categories.

Contact and Professional Information

• Name and job title.
• Company or organisation name.
• Email address and telephone number.
• Business address, country and project location.
• Communication preferences.

Enquiry and Project Information

• Details submitted through enquiry forms, emails or other communication channels.
• Product interests and service requirements.
• Project specifications, drawings, photographs and site information.
• Delivery, installation or maintenance requirements.
• Details of project representatives and authorised site contacts.

Technical or commercial documents may contain personal information, such as names, signatures, contact details or images of individuals.

Commercial and Transaction Information

• Quotation and purchase order details.
• Billing and delivery contact information.
• Invoices, payment references and related correspondence.
• Contract records, approvals and service history.

Please do not send payment card details or sensitive financial credentials through general enquiry forms or unsecured correspondence.

Communication Records

• Emails and messages exchanged with our team.
• Enquiry, support and service records.
• Relevant meeting notes and business correspondence.

Website and Technical Information

Depending on the technologies enabled on the Website and your choices, we may collect:

• IP address.
• Browser, device and operating system information.
• Pages visited and interactions with Website features.
• Referring pages and approximate location derived from technical information.
• Cookie identifiers and consent preferences.

Further information is provided in Section 6.

Recruitment Information

If you apply for a position, we may collect your CV, contact details, qualifications, employment history, references and other information relevant to evaluating your application.

Please provide only information relevant to your enquiry, project or application. Avoid submitting sensitive personal information unless we specifically request it through an appropriate channel.

We may collect personal information:

• Directly from you when you contact us, submit an enquiry, request a quotation or enter into an agreement.
• During project coordination, site visits, installation, servicing or maintenance.
• From your employer, colleagues, authorised representatives or other parties involved in a project.
• From suppliers, consultants, contractors or business partners where relevant to an engagement.
• From publicly available professional or business sources, where permitted.
• Through Website technologies, subject to applicable requirements and your choices.

If you provide another person’s information, please ensure you are authorised to share it and make them aware of this policy where appropriate.

We use personal information for purposes relevant to our business relationship with you, including to:

• Respond to enquiries and provide requested information.
• Assess project requirements and prepare quotations or proposals.
• Process orders and administer contracts.
• Coordinate supply, delivery, installation, commissioning and maintenance.
• Provide technical assistance, warranty support and after-sales service.
• Manage customer, supplier and business partner relationships.
• Maintain accounting, transaction and administrative records.
• Assess job applications and communicate with candidates.
• Protect our Website, systems and business against misuse, fraud and security threats.
• Improve our Website, communications and services.
• Comply with applicable legal requirements and establish, exercise or defend legal claims.
• Send marketing communications where permitted and subject to any required consent.

We process personal information on a basis permitted by the law applicable to the activity. Depending on the circumstances, this may include your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with a legal obligation or another legally permitted ground.

Where consent is required, it will be sought separately as appropriate. Reading this policy or browsing the Website does not, by itself, constitute consent to every use described here.

If information is necessary to respond to an enquiry or fulfil an agreement and you choose not to provide it, we may be unable to provide the requested service.

The Website may use cookies and similar technologies to support its operation, remember preferences, understand usage and, where enabled, measure marketing activity.

Depending on the tools deployed, these technologies may include:

• Essential technologies that support security, form submission and core Website functions.
• Preference technologies that remember choices.
• Analytics technologies that help us understand Website performance and visitor interactions.
• Marketing technologies that measure campaigns or support relevant advertising, where used and permitted.

The categories, providers, purposes and durations of technologies actually used should be explained in the Website’s cookie notice or preference controls.

Where required by applicable law, non-essential technologies will be used only after the necessary consent has been obtained. You can manage available choices through the Website’s cookie controls and your browser settings.

Blocking some technologies may affect Website functionality. Disabling cookies does not necessarily prevent all technical logging or other forms of data collection.

Where permitted, we may send information about Dosteen’s products, services, technical resources, events or business updates relevant to your interests.

Where consent is required for a marketing activity, we will obtain it before proceeding.

You may opt out of marketing communications by:

• Using the unsubscribe option in the communication, where available.
• Contacting the relevant regional office listed in Section 14.

Opting out of marketing does not prevent us from sending necessary non-promotional communications, such as quotation responses, order updates, service notices or information relating to an existing agreement.

We may share relevant personal information with the following categories of recipients where necessary and legally permitted.

Dosteen Entities and Authorised Personnel

For regional enquiry handling, project coordination, administration and service support.

Service Providers

Providers supporting activities such as Website hosting, IT systems, email, customer relationship management, document storage, communications, analytics and other business services.

Project and Supply Partners

Manufacturers, suppliers, subcontractors, logistics providers, installation teams, consultants or other parties where information is needed to deliver an agreed product or service.

Professional Advisers

Legal advisers, accountants, auditors, insurers and other advisers where relevant to their work.

Authorities and Other Legally Authorised Recipients

Where disclosure is required by law, a valid legal process or an applicable regulatory obligation, or is otherwise legally permitted to protect rights and safety.

Business Transaction Parties

Potential buyers, advisers or successors in connection with a proposed merger, acquisition, restructuring or transfer of business, subject to appropriate safeguards.

We seek to limit disclosures to information relevant to the purpose and to apply appropriate confidentiality, security and contractual requirements.

Personal information may need to be accessed, stored or processed outside the country in which it was collected. This may occur when coordinating activities between the UAE and Oman or using service providers with systems or personnel in other countries.

Where an international transfer takes place, we will assess the requirements applicable to that transfer and use the safeguards, approvals, contractual arrangements or other mechanisms required by law.

You may contact us for information about international transfers relevant to your personal information, subject to legal and confidentiality restrictions.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including relevant contractual, legal, accounting, warranty and dispute-resolution requirements.

Retention periods depend on factors such as:

• Whether an enquiry becomes an ongoing customer relationship.
• The duration and nature of a contract or project.
• Applicable maintenance and warranty requirements.
• Statutory recordkeeping obligations.
• The need to investigate complaints, resolve disputes or protect legal rights.
• Whether information is required for an active recruitment process.
• Your consent and preferences, where relevant.

When information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it securely, subject to applicable requirements and backup-management arrangements.

We seek to maintain technical and organisational safeguards appropriate to the nature of the information and the risks involved in processing it.

Access to personal information should be limited to authorised personnel and service providers who require it for legitimate work purposes.

No website, electronic communication method or storage system can be guaranteed completely secure. Please avoid sending sensitive information through general contact forms or ordinary email unless an appropriate method has been agreed.

Where a personal information incident occurs, we will assess it and take the response and notification steps required by applicable law.

Depending on the law applicable to your information and the processing involved, you may have the right to:

• Request information about how your personal information is used.
• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion in circumstances where the law provides this right.
• Request restriction of, or object to, certain processing.
• Request a copy or transfer of information where applicable.
• Withdraw consent where processing relies on consent.
• Object to or opt out of direct marketing.
• Raise a complaint with the relevant competent authority.

These rights are subject to applicable conditions and exceptions. For example, we may need to retain certain records to meet a legal obligation or address a legal claim.

To exercise a right, contact us using Section 14. Please describe your request and your relationship with Dosteen. We may request information reasonably necessary to verify your identity and locate the relevant records.

We will respond within the period required by applicable law. Withdrawing consent does not affect processing lawfully carried out before withdrawal.

The Website is intended for individuals seeking information about Dosteen’s business, products and services. It is not directed at children, and we do not intentionally seek to collect children’s personal information through it.

If you believe a child has provided personal information to us, please contact us so we can assess the matter and take appropriate action.

The Website may contain links to third-party websites, platforms or resources. Those services operate independently and have their own privacy practices. Please review their privacy notices before providing information.

For questions about this policy, concerns about the handling of your personal information or requests to exercise your rights, contact the relevant regional office and use the subject line “Privacy Request”.

United Arab Emirates

Sultanate of Oman

If you are unsure which office to contact, send your request to either address and identify the country or project concerned so it can be directed appropriately.

We may update this Privacy Policy to reflect changes in our activities, Website technologies or applicable requirements.

The “Last updated” date at the top of this page will indicate the latest revision. Where required, we will provide additional notice or obtain consent before making a relevant change to how personal information is used.